• Many health and wellbeing professionals host video sessions with their patients or clients. Covid certainly accelerated the trend. Yet, epidemics or not, video sessions are here to stay.
    • If you use video sessions in your private practice, you’ll know all their benefits from experience.
    Through video calls, you support patients where they are, providing accessibility and removing the need to commute. The sessions and the related admin happen in the same interface, your laptop or tablet. 

    Yet none of these benefits are available if the video does not work as intended. Your clients do not want to click through several windows before accessing the call or downloading anything. They do not want to see their confidentiality at risk. This last issue was made prominent recently with the latest Zoom policy changes.

    Here is how to offer the best experience while using software that is not made initially for health and wellbeing professionals in their work lives.



    Check Terms of Use and privacy policy of the video software you use

    We understand that this is not a particularly enticing activity. So here’s a breakdown of one of the most commonly used software, Zoom. 

    In short, if both host and guest do not disable AI features, they are at risk of seeing their privacy exposed. Here is the step-by-step guide that Gary Hibberd, cybersecurity and data protection expert, put together for us:

    “Each participant must individually toggle off the [“AI permission”] in their own Zoom client”.
    Gary Hibberd explains further that you can do so for all AI features in Zoom or on a per-meeting basis, if you still want to use e.g. Smart Replies, Meeting Transcripts and AI-powered Noise in occasions. 

    To disable AI features for Zoom

    • Open the Zoom client.
    • Click on the gear icon in the top right corner of the window.
    • Select Settings.
    • Click on the Advanced tab.

    To disable AI features for a specific meeting

    • During a meeting, click on the More button (three dots) in the bottom right corner of the window.

    • Select Settings.

    • Scroll down to the AI features section.

    Next up…
    •  Uncheck the box next to Enable AI features.
    • Click on ‘Save’.

    Create a distinct call link for each session you host

    Make sure you do not reuse the same link for every video session you host. If you copy-paste that link from one email into the other, you risk seeing your clients bombing each others’ sessions. 

    Also, ideally test the link you plan to send to your clients: are they asked to download  softwares? Or is their path to the session as smooth as you want it to be? In any case, select a video software where your clients have as few steps as possible to take.

    Make sure that your internet connection is stable

    Using the camera is pretty demanding for your internet connection. Yet you need the camera to be able to detect the micro-expressions of your clients and to build a bond in spite of the distance. 
    Ahead of a video session, test your connection, try a video appointment, and, if required, be ready to switch to your mobile hotspot rather than interrupt the call. Be careful though with this emergency solution as it will eat up a lot of your data.

    If you are unsure about which software meets all these requirements, take a look at ours, isosconnect.

    We created this software specifically for health and wellbeing practitioners in the UK. With isosconnect, you’ll be able to safely host video calls and streamline all your emails, notes, invoices, calendars. You can provide the high-quality service that your clients seek

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